IMPORTANT PRIVACY INFORMATION
VowNovel is a reading service for serialized romance fiction. To run it, we process your email address, your account and reading activity (which stories and chapters you open and finish, your reading progress and settings), your subscription status and messages you send to our support team. We don’t receive your full card details.
We also collect some data automatically: IP address, language, time zone, browser, device model and settings, operating system, app version, cookies and other unique identifiers, the ad or link that brought you to us, activity in the Service, purchases and errors.
To run and improve VowNovel we use providers such as Stripe, Amplitude, Meta and Apple, as well as our hosting, email delivery, analytics and advertising partners. See Section 3 for why, Section 7 for your rights and Section 1 for who controls your data.
California and other U.S. state residents: see Section 12. Questions: [email protected] or via our contact form at plov.vownovel.com/contact.
This Privacy Policy explains what personal data we collect when you use the VowNovel website at plov.vownovel.com and how we use and share it.
BY USING THE SERVICE YOU CONFIRM THAT YOU (I) HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY, (II) ARE AT LEAST 18 YEARS OLD, AND (III) ACCEPT THE DATA PRACTICES DESCRIBED BELOW. If you don’t agree, stop using the Service, ask us to delete your data, cancel any subscription on our website, and delete the app.
Translations are provided for convenience; if versions differ, the English version prevails. “GDPR” means Regulation (EU) 2016/679. “EEA” means the EU and EFTA countries and, for this Policy, also the United Kingdom. “Process” includes collecting, storing, using and disclosing data.
1. DATA CONTROLLER
PLOV s. r. o., a limited liability company incorporated under the laws of the Slovak Republic (registration number 55702490, tax ID 2122066353, VAT ID SK2122066353), registered office at Kukučínova 22, 974 01 Banská Bystrica, Slovakia (“we”, “us”), is the controller of your personal data.
2. CATEGORIES OF PERSONAL DATA WE COLLECT
2.1. Data you give us
2.1.1. Account data. Your email address, the one‑time codes and sign‑in links we send to it, and whether you agreed to receive emails about new chapters and stories.
2.1.2. Reading data. Stories and chapters you open, read and finish, your reading progress, the library sections and genres you browse, and your reading settings (font size, theme, line spacing).
2.1.3. Purchase data. We don’t receive or store full card details. We receive limited data needed to provide your plan: plan, price, currency, date, introductory period status, renewal and cancellation status, payment result, payment method type and a transaction ID. Payments are processed by Stripe, our payment service provider, which collects your payment details and billing address directly and processes them under its Privacy Policy.
2.1.4. Support communications. Your email and anything you send to our support team.
2.2. Data we collect automatically
2.2.1. How you found us — the ad, campaign, link or web page that brought you to VowNovel, including UTM parameters, ad campaign, ad set and ad IDs, and the Meta click ID (fbclid).
2.2.2. Device data — IP address (and the country/region it indicates), language, time zone, browser, device type and model, OS version, app version.
2.2.3. Usage data — pages and screens you view, chapters you open and finish, reading time, clicks on buttons such as the email form and the subscription offer, session length, paywall and checkout views, purchases, errors and crashes.
2.2.4. Identifiers — cookie and device IDs (including the Amplitude device ID and the Meta cookies _fbp and _fbc), a user ID and a visit ID that we generate; in the app, IDFV, and IDFA only if you allow tracking. You can reset or limit these in your browser and device settings.
3. PURPOSES OF PROCESSING
3.1. To provide the Service
Show stories and chapters, save your reading progress and settings, sync them across your devices, send sign‑in codes and links, keep you signed in and fix errors. Hosting and backend: our cloud hosting and infrastructure providers. Sign‑in emails: our email delivery provider.
3.2. To personalise your experience
Use what you read and browse to recommend stories and to remember where you stopped and how you like to read.
3.3. To manage payments and subscriptions
Process checkout, activate your access, handle introductory periods, renewals, cancellations and refund requests, and prevent a second subscription on the same account. Provider: Stripe (our payment service provider).
3.4. To provide customer support
Answer your requests and send service messages about security, payments and changes to our documents.
3.5. To communicate with you
We send service emails you need, such as sign‑in codes, receipts and notices about renewals and failed payments. If you opt in, we also send emails about new chapters, new stories and offers. Each marketing email has an unsubscribe link.
3.6. To research and analyse use of the Service
Understand which features help, test new versions and improve the reading experience, the email form and the subscription offer. Providers: Amplitude and our analytics and crash‑reporting providers. We don’t send your email address to our analytics provider — only its domain (for example, gmail.com).
3.7. To market the Service and measure ads
Show and measure VowNovel ads on other platforms and send offers. Providers: Meta Platforms and other advertising networks and platforms on which we run VowNovel campaigns (see Section 5). On iOS, cross‑app tracking happens only if you allow it in the App Tracking Transparency prompt. You can limit personalised ads in Settings → Privacy & Security → Tracking / Apple Advertising, and on the website through cookie settings (Section 4).
3.8. To keep the Service safe and enforce our Terms
Detect abuse (account sharing, scraping or copying of stories), prevent payment and refund fraud and repeated use of introductory offers, and enforce our Terms and Conditions.
3.9. To comply with the law
Keep tax and accounting records and respond to lawful requests from authorities.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies (such as local storage):
- Strictly necessary — keep you signed in, remember your visit (a visit ID kept for up to 30 days), your reading progress and settings, and keep checkout secure.
- Analytics — Amplitude, to understand how people use the Service.
- Advertising — the Meta Pixel (cookies _fbp and _fbc), to measure our ads and show them to people who may like VowNovel.
Where the law requires it (for example, in the EEA and UK), we ask for your consent before using analytics and advertising cookies. You can change your choice at any time in cookie settings on the website or block cookies in your browser; some features may then not work.
5. ADVERTISING AND MEASUREMENT (META)
We advertise VowNovel on Facebook and Instagram. To measure and improve these ads:
- the Meta Pixel on our website tells Meta when you view pages and stories;
- when you create an account, start checkout or make a payment, our servers send this event to Meta through the Meta Conversions API, together with your email address and our user ID in hashed (SHA‑256) form, the Meta cookies _fbp and _fbc, your IP address and browser information.
Meta uses this data to match the event to its users, measure our ads and decide who sees them. Meta processes it under its own Privacy Policy. We never send Meta your payment details or the text of your support messages. You can opt out as described in Sections 4, 7 and 12.
6. LEGAL BASES (EEA AND UK USERS)
6.1. Consent — analytics and advertising cookies, the Meta Pixel and Conversions API where consent is required, marketing emails, push notifications and IDFA/ad tracking. You can withdraw consent at any time.
6.2. Performance of a contract — providing the Service, your account and reading progress, personalisation, support, service messages and payments.
6.3. Legitimate interests — analytics and product improvement where consent isn’t required, fraud prevention, enforcing our Terms, handling complaints, corporate transactions and legal claims. You can object to this processing (see Section 7).
6.4. Legal obligation — tax, accounting and lawful requests from authorities.
7. YOUR PRIVACY RIGHTS
- Access and correct — review your account details on your account page, or ask us for a copy of your data.
- Delete — delete your whole account on the website (Account → Delete account), or ask us by email. Some records (e.g. purchases) may be kept as the law requires. Deleting your account doesn’t cancel an active subscription — cancel it first (see our Terms).
- Object or restrict — ask us to stop or limit certain processing.
- Withdraw consent — use the unsubscribe link in our emails, change cookie settings on the website, or turn off notification or tracking access in device settings.
- Portability (EEA/UK) — receive your data in a machine‑readable format.
- Complain (EEA/UK) — lodge a complaint with your local data protection authority. We’d appreciate the chance to fix it first.
Send requests to [email protected] or via our contact form at plov.vownovel.com/contact. We reply within 30 days and may ask you to verify your identity.
8. WITH WHOM WE SHARE DATA
8.1. Service providers acting on our instructions:
- hosting and storage — our cloud hosting and storage providers;
- email delivery — our email delivery provider, for sign‑in codes, receipts and emails you opted into;
- payments and subscriptions — Stripe;
- analytics and crash reporting — Amplitude and our crash‑reporting providers;
- advertising and measurement — Meta Platforms and other advertising networks we run campaigns on;
- app distribution — Apple.
8.2. Authorities — when required by law or needed to protect the rights and safety of users and others.
8.3. Business transfers — a buyer or successor in a merger, acquisition or asset sale.
8.4. Affiliates — companies in our corporate group, under this Policy.
We don’t sell your email address or reading history for money. We share limited identifiers and events with advertising partners only as described in Section 5.
9. AGE LIMITATION
VowNovel is only for people aged 18 and over. We don’t knowingly process data of anyone under 18. If you believe a minor has used VowNovel, contact us and we will delete the data and close the account.
10. INTERNATIONAL DATA TRANSFERS
We and our providers, including Stripe, Amplitude and Meta, may process data outside your country, including in the United States. For transfers from the EEA/UK to countries without an adequacy decision, we rely on the European Commission’s Standard Contractual Clauses (and the UK Addendum) or on adequacy decisions, such as the EU‑U.S. Data Privacy Framework where the recipient is certified.
11. DATA RETENTION AND SECURITY
- Account, reading progress and settings: kept while your account is active; deleted within 30 days after account deletion.
- Marketing preferences: kept until you unsubscribe or delete your account.
- Visit and ad attribution data (UTM parameters, ad IDs, click IDs): kept for up to 13 months.
- Analytics events: kept for up to 13 months in identifiable form, then deleted or aggregated.
- Purchase and introductory offer records: kept as long as tax law requires and as long as needed to prevent repeated use of introductory offers.
Data may be kept longer if it’s relevant to a legal claim. We use encryption in transit and at rest, access controls and vetted providers, but no system is 100% secure.
12. U.S. STATE PRIVACY NOTICE
This section applies to residents of U.S. states with consumer privacy laws (e.g. California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, Virginia). For California residents, it is also our Notice at Collection.
12.1. Categories we collect and why
- Identifiers — email, user ID, cookie and device IDs, IP address. Purpose: provide the Service, support, analytics, ads.
- Commercial information — plan, introductory period, purchase and refund history, support conversations. Purpose: payments, support, analytics, ad measurement.
- Approximate geolocation — country or region from IP address. Purpose: pricing, language, fraud prevention.
- Internet or network activity — pages viewed, chapters read, clicks, interactions with our ads. Purpose: improve the Service, analytics, ad measurement.
- Inferences — genres and stories you’re likely to enjoy. Purpose: recommend stories; not used to deduce other characteristics.
We don’t intentionally collect sensitive personal information. Your reading history isn’t used to infer characteristics about you beyond recommending stories.
12.2. Sharing
In the past 12 months we disclosed the categories above to service providers for business purposes (Section 8). We don’t sell personal information for money. Sharing identifiers, website activity and purchase events with advertising partners such as Meta for targeted ads may count as a “sale” or “sharing” under some state laws. We don’t knowingly sell or share data of anyone under 18.
12.3. Your rights
Depending on your state, you may have the right to know, access, delete, correct, receive a portable copy, opt out of sale, sharing and targeted advertising, limit use of sensitive personal information, withdraw consent, and not be discriminated against for using these rights. Email [email protected] or write to us via our contact form at plov.vownovel.com/contact (use the subject “Do Not Sell or Share” or “Limit Sensitive Information” for those requests). We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of sale and sharing for that browser. We verify requests using details like your account email and purchase date. Authorised agents need written permission or a power of attorney. If we deny a request you can appeal by replying to our decision, and then contact your state Attorney General. California residents may also request our “Shine the Light” disclosure once a year.
13. CHANGES AND CONTACT
We may update this Privacy Policy. For material changes, we’ll notify you on the website, in the app or by email before they take effect. Continuing to use the Service after that means you accept the updated Policy.
Questions about your data or previous versions of this Policy: [email protected] or via our contact form at plov.vownovel.com/contact. General support: [email protected] or via our contact form at plov.vownovel.com/contact.
Effective as of: 5 November 2026