About this policy
This policy is issued by PLOV s. r. o., a limited liability company registered in the Slovak Republic (registration number 55702490, tax ID 2122066353, VAT ID SK2122066353, registered address: Kukučínova 22, 974 01 Banská Bystrica, Slovakia), the operator of VowNovel.
Subscriptions sold on our website plov.vownovel.com are sold by PLOV s. r. o. Payments are processed by Stripe, our payment service provider.
This policy applies only to subscriptions purchased directly on our website.
Money-Back Policy Rules
1.1 Eligibility
You qualify for a refund if:
- you purchased your subscription directly through our website; and
- you contact us within 14 days of your original purchase date.
1.2 How to Request a Refund
To request a refund, please contact us through the contact form at plov.vownovel.com/contact or email us at [email protected] from the email address associated with your account.
Response time: We aim to respond within 5 business days. Approved refunds are typically processed within 10 business days.
Cancelling is not the same as a refund. You can cancel future renewals at any time on your account page. Cancelling stops future charges but doesn’t refund payments you have already made; to get a refund, send a request as described above.
1.3 What Is Not Covered
Our Money-Back Policy does not apply:
- to purchases made through any third-party platform;
- to requests submitted more than 14 days after the original purchase date;
- to duplicate requests, or where an active dispute or chargeback for the same purchase is already in progress; or
- where there is evidence of fraud, abuse, or bad-faith use of the policy, for example repeatedly buying a subscription, reading stories and asking for a refund.
1.4 Your Statutory Rights
This Money-Back Policy does not limit any mandatory rights you may have under applicable law. Where the law gives you stronger rights, those rights will apply.
General Refund Rules
Outside our Money-Back Policy and any legal rights described in this Section, fees you have paid are generally non-refundable.
However, we may review exceptional requests on a case-by-case basis where fairness or customer care supports doing so.
Refunds for web purchases are issued by PLOV s. r. o., using the same payment method used for the original transaction, unless you have expressly agreed otherwise.
2.1 EU / EEA Residents
If you are a resident of the European Union or European Economic Area, you have a legal right to withdraw from your purchase within 14 days of entering into the agreement.
If you requested immediate access to the stories and acknowledged that doing so may affect your withdrawal right, your refund may be reduced in proportion to the service already provided before your withdrawal request, as permitted by applicable law.
Model Withdrawal Form (optional)
You may use the form below, but this is not mandatory.
To: PLOV s. r. o., Kukučínova 22, 974 01 Banská Bystrica, Slovakia, [email protected]
Subject: Exercise of Right of Withdrawal
I hereby give notice that I withdraw from my contract for the provision of the following service: VowNovel subscription,
Ordered on: _______
Name of consumer: _______
Address of consumer: _______
Account email: _______
Signature of consumer: _____ (only if this form is notified on paper)
Date: _______
2.2 UK Residents
If you are a resident of the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days, on the same terms as described in Section 2.1 above.
2.3 Brazil Residents
If you are a resident of Brazil, you may cancel your purchase within 14 days of the date of purchase and receive a full refund.
Translations
Any translation of this policy from the English version is provided for your convenience only. In the event of any difference in meaning, version, or interpretation between the English language version and any translation, the English language version will prevail.